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Of Governance and the BPO Paradox: The Impact of Information Capabilities on Service Satisfaction

Deepa Mani, Anitesh Barua, Andrew B. Whinston. Of Governance and the BPO Paradox: The Impact of Information Capabilities on Service Satisfaction. In David E. Avison, Dennis F. Galletta, editors, Proceedings of the International Conference on Information Systems, ICIS 2005, December 11-14, 2005, Las Vegas, NV, USA. Association for Information Systems, 2005.

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