Ji-Ye Mao, Karel Vredenburg, Paul W. Smith, Tom Carey. User-centered design methods in practice: a survey of the state of the art. In Darlene A. Stewart, J. Howard Johnson, editors, Proceedings of the 2001 conference of the Centre for Advanced Studies on Collaborative Research, November 5-7, 2001, Toronto, Ontario, Canada. pages 12, IBM, 2001. [doi]
Abstract is missing.