Antonio Folgueras Marcos, Juan Ignacio Rouyet, Antoni Bosch. An IT Balance Scorecard Design under Service Management Philosophy. In 45th Hawaii International International Conference on Systems Science (HICSS-45 2012), Proceedings, 4-7 January 2012, Grand Wailea, Maui, HI, USA. pages 4972-4981, IEEE Computer Society, 2012. [doi]
Abstract is missing.