Aaron Marcus, Jeremy Ashley, Clause Knapheide, Arnie Lund, Dan Rosenberg, Karel Vredenburg. A Survey of User-Experience Development at Enterprise Software Companies. In Masaaki Kurosu, editor, Human Centered Design, First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings. Volume 5619 of Lecture Notes in Computer Science, pages 601-610, Springer, 2009. [doi]
Abstract is missing.