Aaron Marcus, Richard Gunther, Randy Sieffert. Validating a Standardized Usability/User-Experience Maturity Model: A Progress Report. In Masaaki Kurosu, editor, Human Centered Design, First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings. Volume 5619 of Lecture Notes in Computer Science, pages 104-109, Springer, 2009. [doi]
Abstract is missing.