A multi-level approach for hierarchical Ticket Classification

Matteo Marcuzzo, Alessandro Zangari, Michele Schiavinato, Lorenzo Giudice, Andrea Gasparetto, Andrea Albarelli. A multi-level approach for hierarchical Ticket Classification. In Proceedings of the Eighth Workshop on Noisy User-generated Text, W-NUT@COLING 2022, Gyeongju, Republic of Korea, October 12 - 17, 2022. pages 201-214, Association for Computational Linguistics, 2022. [doi]

Authors

Matteo Marcuzzo

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Alessandro Zangari

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Michele Schiavinato

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Lorenzo Giudice

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Andrea Gasparetto

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Andrea Albarelli

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