Customer-Oriented Business Process Management: Vision and Obstacles

Tiziana Margaria, Steve Boßelmann, Markus Doedt, Barry D. Floyd, Bernhard Steffen. Customer-Oriented Business Process Management: Vision and Obstacles. In Mike Hinchey, Lorcan Coyle, editors, Conquering Complexity. pages 407-429, Springer, 2012. [doi]

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