Ragunathan Mariappan, Balaji Peddamuthu, Preethi R. Raajaratnam, Sandipan Dandapat, Neeta Pande, Shourya Roy. QART: A Tool for Quality Assurance in Real-Time in Contact Centers. In Snehasis Mukhopadhyay, ChengXiang Zhai, Elisa Bertino, Fabio Crestani, Javed Mostafa, Jie Tang, Luo Si, Xiaofang Zhou, Yi Chang, Yunyao Li, Parikshit Sondhi, editors, Proceedings of the 25th ACM International on Conference on Information and Knowledge Management, CIKM 2016, Indianapolis, IN, USA, October 24-28, 2016. pages 2493-2496, ACM, 2016. [doi]
Abstract is missing.