When Customer Support Becomes an Attack Surface: How Support Workflows Act as Shadow APIs to Bypass Authentication - researchr publication

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Luis Marquez-Carpintero, Ernesto Canales-Pereña, Miguel Cazorla. When Customer Support Becomes an Attack Surface: How Support Workflows Act as Shadow APIs to Bypass Authentication. IEEE Security & Privacy, 24(4):40-50, July - August 2026. [doi]

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