Alaa Marshan, Nikhil Joshi, Athina Ioannou, Konstantina Spanaki. Customer Complaints Response Priority Recommendation Engine: A HYBRID NLP Model. In Paul A. Pavlou, Vishal Midha, Animesh Animesh, Traci A. Carte, Alexandre R. Graeml, Alanah Mitchell, editors, 29th Americas Conference on Information Systems, AMCIS 2023, Panama City, Panama, August 10-12, 2023. Association for Information Systems, 2023. [doi]
Abstract is missing.