P. Marti, Antonio Rizzo, Sebastiano Bagnara, P. Lomagistro, L. Tanzini. From System Evaluation to Service Redesign: A Case Study. In Michael J. Smith, Gavriel Salvendy, Richard J. Koubek, editors, Design of Computing Systems: Social and Ergonomic Considerations, Proceedings of the Seventh International Conference on Human-Computer Interaction, (HCI International 97), San Francisco, California, USA, August 24-29, 1997, Volume 2. pages 779-782, Elsevier, 1997.
@inproceedings{MartiRBLT97,
title = {From System Evaluation to Service Redesign: A Case Study},
author = {P. Marti and Antonio Rizzo and Sebastiano Bagnara and P. Lomagistro and L. Tanzini},
year = {1997},
tags = {case study},
researchr = {https://researchr.org/publication/MartiRBLT97},
cites = {0},
citedby = {0},
pages = {779-782},
booktitle = {Design of Computing Systems: Social and Ergonomic Considerations, Proceedings of the Seventh International Conference on Human-Computer Interaction, (HCI International 97), San Francisco, California, USA, August 24-29, 1997, Volume 2},
editor = {Michael J. Smith and Gavriel Salvendy and Richard J. Koubek},
publisher = {Elsevier},
isbn = {0-444-82183-X},
}