From System Evaluation to Service Redesign: A Case Study

P. Marti, Antonio Rizzo, Sebastiano Bagnara, P. Lomagistro, L. Tanzini. From System Evaluation to Service Redesign: A Case Study. In Michael J. Smith, Gavriel Salvendy, Richard J. Koubek, editors, Design of Computing Systems: Social and Ergonomic Considerations, Proceedings of the Seventh International Conference on Human-Computer Interaction, (HCI International 97), San Francisco, California, USA, August 24-29, 1997, Volume 2. pages 779-782, Elsevier, 1997.

Abstract

Abstract is missing.