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Can Tweets, Pokes and Wikis Improve Global Software Services?

Robert Martignoni, Jörg Stimmer. Can Tweets, Pokes and Wikis Improve Global Software Services?. In Witold Abramowicz, Rainer Alt, Klaus-Peter Fähnrich, Bogdan Franczyk, Leszek A. Maciaszek, editors, INFORMATIK 2010 - Business Process and Service Science - Proceedings of ISSS and BPSC, September 27 - October 1, 2010 in Leipzig, Germany. Volume 177 of LNI, pages 80-93, GI, 2010.

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