Christopher Martin, Leslie Ball, Jacqueline Archibald, Lloyd Carson. Towards the improvement of self-service systems via emotional virtual agents. In BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers, BCS-HCI 2012, 12-14 September 2012, Birmingham, UK. pages 351-356, British Computer Society, 2012. [doi]
Abstract is missing.