David Martin, John Bowers, David Graham Wastell. The Interactional Affordances of Technology: An Ethnography of Human-Computer Interaction in an Ambulance Control Centre. In Harold W. Thimbleby, Brid O Conaill, Peter Thomas, editors, People and Computers XII, Proceedings of HCI 97. pages 263-281, Springer, 1997.
Abstract is missing.