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Back to the future: implementing a distributed support environment

Andrea Martin, Beth Shapiro, Vicky Dean. Back to the future: implementing a distributed support environment. In Proceedings of the 23rd Annual ACM SIGUCCS Conference on User Services: Winning the Networking Game, October 15-18, 1995, St. Louis, Missouri, USA. pages 189-192, ACM, 1995. [doi]

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Andrea Martin

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Beth Shapiro

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Vicky Dean

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