Francisco José Martínez López, Changyuan Feng, Yangchun Li, Marc Sansó Mata. Restoring the buyer-seller relationship through online return shipping: The role of return shipping method and return shipping fee. Electronic Commerce Research and Applications, 54:101170, 2022. [doi]
@article{Martinez-LopezF22,
title = {Restoring the buyer-seller relationship through online return shipping: The role of return shipping method and return shipping fee},
author = {Francisco José Martínez López and Changyuan Feng and Yangchun Li and Marc Sansó Mata},
year = {2022},
doi = {10.1016/j.elerap.2022.101170},
url = {https://doi.org/10.1016/j.elerap.2022.101170},
researchr = {https://researchr.org/publication/Martinez-LopezF22},
cites = {0},
citedby = {0},
journal = {Electronic Commerce Research and Applications},
volume = {54},
pages = {101170},
}