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Restoring the buyer-seller relationship through online return shipping: The role of return shipping method and return shipping fee

Francisco José Martínez López, Changyuan Feng, Yangchun Li, Marc Sansó Mata. Restoring the buyer-seller relationship through online return shipping: The role of return shipping method and return shipping fee. Electronic Commerce Research and Applications, 54:101170, 2022. [doi]

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