Rita Martins, Telmo Pinto, Cláudio Alves. An Exact Optimization Approach for Personnel Scheduling Problems in the Call Center Industry. In Osvaldo Gervasi, Beniamino Murgante, Ana Maria A. C. Rocha, Chiara Garau, Francesco Scorza, Yeliz Karaca, Carmelo M. Torre, editors, Computational Science and Its Applications - ICCSA 2023 Workshops - Athens, Greece, July 3-6, 2023, Proceedings, Part II. Volume 14105 of Lecture Notes in Computer Science, pages 407-424, Springer, 2023. [doi]
Abstract is missing.