Renata Zappelli Marzullo, André Ribeiro Oliveira, Adriano Bernardo Renzi. Analysis of Users' Mental Model and Expectations from Usability and Information Design Point of View in e-Contracts: A Case of Hotel Reservation. In Aaron Marcus, Wentao Wang, editors, Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part III. Volume 10290 of Lecture Notes in Computer Science, pages 784-803, Springer, 2017. [doi]
@inproceedings{MarzulloOR17, title = {Analysis of Users' Mental Model and Expectations from Usability and Information Design Point of View in e-Contracts: A Case of Hotel Reservation}, author = {Renata Zappelli Marzullo and André Ribeiro Oliveira and Adriano Bernardo Renzi}, year = {2017}, doi = {10.1007/978-3-319-58640-3_56}, url = {https://doi.org/10.1007/978-3-319-58640-3_56}, researchr = {https://researchr.org/publication/MarzulloOR17}, cites = {0}, citedby = {0}, pages = {784-803}, booktitle = {Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part III}, editor = {Aaron Marcus and Wentao Wang}, volume = {10290}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-319-58640-3}, }