Renata Zappelli Marzullo, André Ribeiro Oliveira, Adriano Bernardo Renzi. Analysis of Users' Mental Model and Expectations from Usability and Information Design Point of View in e-Contracts: A Case of Hotel Reservation. In Aaron Marcus, Wentao Wang, editors, Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part III. Volume 10290 of Lecture Notes in Computer Science, pages 784-803, Springer, 2017.
Abstract is missing.