Sentiment Analysis of Customer Comments in Banking using BERT-based Approaches

Melik Masarifoglu, Umit Tigrak, Sefa Hakyemez, Guven Gul, Erdal Bozan, Ali Hakan Buyuklu, Arzucan Özgür. Sentiment Analysis of Customer Comments in Banking using BERT-based Approaches. In 29th Signal Processing and Communications Applications Conference, SIU 2021, Istanbul, Turkey, June 9-11, 2021. pages 1-4, IEEE, 2021. [doi]

Abstract

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