Pascal Le Masson, Peter R. Magnusson. User Involvement: From Ideas Collection Towards a New Technique for Innovative Service Design. In Ralf Reichwald, Mitchell M. Tseng, Frank T. Piller, editors, Proceedings of the 2nd Interdisciplinary World Congress on Mass Customization and Personalization, MCPC 2003, Munich, Germany, October 6-8, 2003. Technical University Munich, 2003.
Abstract is missing.