Hisashi Masuda, Wilfrid Utz. Visualization of Customer Satisfaction Linked to Behavior Using a Process-Based Web Questionnaire. In Christos Douligeris, Dimitris Karagiannis, Dimitris Apostolou, editors, Knowledge Science, Engineering and Management - 12th International Conference, KSEM 2019, Athens, Greece, August 28-30, 2019, Proceedings, Part I. Volume 11775 of Lecture Notes in Computer Science, pages 596-603, Springer, 2019. [doi]
@inproceedings{MasudaU19,
title = {Visualization of Customer Satisfaction Linked to Behavior Using a Process-Based Web Questionnaire},
author = {Hisashi Masuda and Wilfrid Utz},
year = {2019},
doi = {10.1007/978-3-030-29551-6_53},
url = {https://doi.org/10.1007/978-3-030-29551-6_53},
researchr = {https://researchr.org/publication/MasudaU19},
cites = {0},
citedby = {0},
pages = {596-603},
booktitle = {Knowledge Science, Engineering and Management - 12th International Conference, KSEM 2019, Athens, Greece, August 28-30, 2019, Proceedings, Part I},
editor = {Christos Douligeris and Dimitris Karagiannis and Dimitris Apostolou},
volume = {11775},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-29551-6},
}