Sylvia Maxwell, Regina Davis. From soup to nuts the comprehensive IT help desk. In Cynthia A. Murnan, Kelly Wainwright, Chris Jones, editors, Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005. pages 211-213, ACM, 2005. [doi]
Abstract is missing.