Neil McBride. Quality in ICT Service Management. In Fernando Brito e Abreu, João Pascoal Faria, Ricardo Jorge Machado, editors, Quality of Information and Communications Technology, 7th International Conference on the Quality of Information and Communications Technology, QUATIC 2010, Porto, Portugal, 29 September - 2 October, 2010, Proceedings. pages 156-158, IEEE Computer Society, 2010. [doi]
@inproceedings{McBride10-1,
title = {Quality in ICT Service Management},
author = {Neil McBride},
year = {2010},
doi = {10.1109/QUATIC.2010.29},
url = {http://dx.doi.org/10.1109/QUATIC.2010.29},
researchr = {https://researchr.org/publication/McBride10-1},
cites = {0},
citedby = {0},
pages = {156-158},
booktitle = {Quality of Information and Communications Technology, 7th International Conference on the Quality of Information and Communications Technology, QUATIC 2010, Porto, Portugal, 29 September - 2 October, 2010, Proceedings},
editor = {Fernando Brito e Abreu and João Pascoal Faria and Ricardo Jorge Machado},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-4241-6},
}