Eugene G. McGuire, Karen A. McKeown. Implementing practical metrics in an outsourcing environment. In Mehdi Khosrowpour, editor, Challenges of Information Technology Management in the 21st Century, 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000. pages 398-401, IDEA Group Publishing, 2000.
Abstract is missing.