Jeni McIntosh-Elkins, Mike Rabe. THE fish! philosophy®: customer service from the fishbow. In Cynthia A. Murnan, Kelly Wainwright, Chris Jones, editors, Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005. pages 218-223, ACM, 2005. [doi]
@inproceedings{McIntosh-ElkinsR05,
title = {THE fish! philosophy®: customer service from the fishbow},
author = {Jeni McIntosh-Elkins and Mike Rabe},
year = {2005},
doi = {10.1145/1099435.1099485},
url = {http://doi.acm.org/10.1145/1099435.1099485},
researchr = {https://researchr.org/publication/McIntosh-ElkinsR05},
cites = {0},
citedby = {0},
pages = {218-223},
booktitle = {Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005},
editor = {Cynthia A. Murnan and Kelly Wainwright and Chris Jones},
publisher = {ACM},
isbn = {1-59593-200-3},
}