Jeni McIntosh-Elkins, Mike Rabe. THE fish! philosophy®: customer service from the fishbow. In Cynthia A. Murnan, Kelly Wainwright, Chris Jones, editors, Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005. pages 218-223, ACM, 2005. [doi]
Abstract is missing.