James D. McKeen, Heather A. Smith. Developments in Practice XXXVII: Total Cost of Ownership. CAIS, 27:32, 2010. [doi]
@article{McKeenS10a, title = {Developments in Practice XXXVII: Total Cost of Ownership}, author = {James D. McKeen and Heather A. Smith}, year = {2010}, url = {http://aisel.aisnet.org/cais/vol27/iss1/32}, researchr = {https://researchr.org/publication/McKeenS10a}, cites = {0}, citedby = {0}, journal = {CAIS}, volume = {27}, pages = {32}, }