James D. McKeen, Heather A. Smith. Creating IT Shared Services. CAIS, 29:34, 2011. [doi]
@article{McKeenS11, title = {Creating IT Shared Services}, author = {James D. McKeen and Heather A. Smith}, year = {2011}, url = {http://aisel.aisnet.org/cais/vol29/iss1/34}, researchr = {https://researchr.org/publication/McKeenS11}, cites = {0}, citedby = {0}, journal = {CAIS}, volume = {29}, pages = {34}, }