Aly Megahed, Guang-Jie Ren, Michael Firth. Modeling Business Insights into Predictive Analytics for the Outcome of IT Service Contracts. In 2015 IEEE International Conference on Services Computing, SCC 2015, New York City, NY, USA, June 27 - July 2, 2015. pages 515-521, IEEE, 2015. [doi]
Abstract is missing.