A System Dynamics Approach to Value-based Complaint Management Including Repurchase Behavior and Word of Mouth

Marco C. Meier, Dieter Reinwald. A System Dynamics Approach to Value-based Complaint Management Including Repurchase Behavior and Word of Mouth. In P. M. Alexander, Marita Turpin, J. P. van Deventer, editors, 18th European Conference on Information Systems, ECIS 2010, Pretoria, South Africa, June 7-9, 2010. pages 55, 2010. [doi]

Abstract

Abstract is missing.