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Claudio L. Meirelles, Marcia de Terra Silva, José Benedito Sacomano. Quality of Service in Small and Medium Enterprises. In Shigeki Umeda, Masaru Nakano, Hajime Mizuyama, Hironori Hibino, Dimitris Kiritsis, Gregor von Cieminski, editors, Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth - IFIP WG 5.7 International Conference, APMS 2015, Tokyo, Japan, September 7-9, 2015, Proceedings, Part II. Volume 460 of IFIP Advances in Information and Communication Technology, pages 628-636, Springer, 2015. [doi]

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