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Service Design with the ServiceBlueprint

Jochen Meis, Lothar Schöpe. Service Design with the ServiceBlueprint. In Kang Zhang, George Spanoudakis, Giuseppe Visaggio, editors, Proceedings of the Eighteenth International Conference on Software Engineering & Knowledge Engineering (SEKE 2006), San Francisco, CA, USA, July 5-7, 2006. pages 708-713, 2006.

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