Marília Soares Mendes, Elizabeth Sucupira Furtado, Miguel F. De Castro. Do users write about the system in use?: an investigation from messages in natural language on Twitter. In 7th Euro American Conference on Telematics and Information Systems, EATIS'14, Valparaiso, Chile - April 02 - 04, 2014. pages 3, ACM, 2014. [doi]
Abstract is missing.