Thiago Mendes, Simone Santos. A Procedural Approach for Evaluating the Performance of Business Processes. In Slimane Hammoudi, Leszek A. Maciaszek, Michele Missikoff, Olivier Camp, José Cordeiro, editors, ICEIS 2016 - Proceedings of the 18th International Conference on Enterprise Information Systems, Volume 2, Rome, Italy, April 25-28, 2016. pages 518-527, SciTePress, 2016. [doi]
Abstract is missing.