Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Luis Eduardo Mendoza, Alejandro Marius, María A. Pérez, Anna Grimán. Critical success factors for a customer relationship management strategy. Information \& Software Technology, 49(8):913-945, 2007. [doi]
Abstract is missing.