Assessment of Express Delivery Service Based on SERVQUAL Model

Qingliang Meng, Qingwen Zhou. Assessment of Express Delivery Service Based on SERVQUAL Model. In The 15th Wuhan International Conference on E-Business, WHICEB 2016, Wuhan, China, 2016. pages 17, Association for Information Systems, 2016. [doi]

Authors

Qingliang Meng

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Qingwen Zhou

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