Qingliang Meng, Qingwen Zhou. Assessment of Express Delivery Service Based on SERVQUAL Model. In The 15th Wuhan International Conference on E-Business, WHICEB 2016, Wuhan, China, 2016. pages 17, Association for Information Systems, 2016. [doi]
@inproceedings{MengZ16-2,
title = {Assessment of Express Delivery Service Based on SERVQUAL Model},
author = {Qingliang Meng and Qingwen Zhou},
year = {2016},
url = {http://aisel.aisnet.org/whiceb2016/17},
researchr = {https://researchr.org/publication/MengZ16-2},
cites = {0},
citedby = {0},
pages = {17},
booktitle = {The 15th Wuhan International Conference on E-Business, WHICEB 2016, Wuhan, China, 2016},
publisher = {Association for Information Systems},
}