Amanda Menking, Ingrid Erickson. The Heart Work of Wikipedia: Gendered, Emotional Labor in the World's Largest Online Encyclopedia. In Bo Begole, Jinwoo Kim, Kori Inkpen, Woontack Woo, editors, Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, CHI 2015, Seoul, Republic of Korea, April 18-23, 2015. pages 207-210, ACM, 2015. [doi]
Abstract is missing.