Helena M. Mentis, Geri Gay. User recalled occurrences of usability errors: implications on the user experience. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 736-737, ACM, 2003. [doi]
Abstract is missing.