Helena M. Mentis, Madhu Reddy, Mary Beth Rosson. Invisible emotion: information and interaction in an emergency room. In Kori Inkpen Quinn, Carl Gutwin, John C. Tang, editors, Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010, Savannah, Georgia, USA, February 6-10, 2010. pages 311-320, ACM, 2010. [doi]
Abstract is missing.