DMISTA: Conceptual Data Model for Interactions in Support Ticket Administration

Christian Mertens, Andreas Nürnberger. DMISTA: Conceptual Data Model for Interactions in Support Ticket Administration. In Joaquim Filipe, Michal Smialek, Alexander Brodsky 0001, Slimane Hammoudi, editors, Proceedings of the 24th International Conference on Enterprise Information Systems, ICEIS 2022, Online Streaming, April 25-27, 2022, Volume 1. pages 112-119, SCITEPRESS, 2022. [doi]

Abstract

Abstract is missing.