Karl Mesarosh, Fu-Shing Sun. A Framework for Analyzing Online Customer Ratings. In Henry Selvaraj, Grzegorz Chmaj, Dawid Zydek, editors, 25th International Conference on Systems Engineering, ICSEng 2017, Las Vegas, NV, USA, August 22-24, 2017. pages 401-404, IEEE Computer Society, 2017. [doi]
Abstract is missing.