Antoni Lluís Mesquida, Antònia Mas Picahaco. ISO/IEC 15504-5 Best Practices for IT Service Management. In Rory O'Connor, Jan Pries-Heje, Richard Messnarz, editors, Systems, Software and Service Process Improvement - 18th European Conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011. Proceedings. Volume 172 of Communications in Computer and Information Science, pages 14-24, Springer, 2011. [doi]
@inproceedings{MesquidaP11,
title = {ISO/IEC 15504-5 Best Practices for IT Service Management},
author = {Antoni Lluís Mesquida and Antònia Mas Picahaco},
year = {2011},
doi = {10.1007/978-3-642-22206-1_2},
url = {http://dx.doi.org/10.1007/978-3-642-22206-1_2},
researchr = {https://researchr.org/publication/MesquidaP11},
cites = {0},
citedby = {0},
pages = {14-24},
booktitle = {Systems, Software and Service Process Improvement - 18th European Conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011. Proceedings},
editor = {Rory O'Connor and Jan Pries-Heje and Richard Messnarz},
volume = {172},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-642-22205-4},
}