Antoni Lluís Mesquida, Antònia Mas Picahaco. ISO/IEC 15504-5 Best Practices for IT Service Management. In Rory O'Connor, Jan Pries-Heje, Richard Messnarz, editors, Systems, Software and Service Process Improvement - 18th European Conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011. Proceedings. Volume 172 of Communications in Computer and Information Science, pages 14-24, Springer, 2011. [doi]
Abstract is missing.