IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review

Antoni Lluís Mesquida, Antònia Mas Picahaco, Esperança Amengual Alcover, José Antonio Calvo-Manzano. IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review. Information \& Software Technology, 54(3):239-247, 2012. [doi]

Abstract

Abstract is missing.