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What is the Right Service? A Multi-criteria Decision Model based on ‘Step'

Tobias Mettler, Markus Eurich. What is the Right Service? A Multi-criteria Decision Model based on ‘Step'. In David A. Marca, Boris Shishkov, Marten van Sinderen, editors, ICE-B 2011 - Proceedings of the International Conference on e-Business, Seville, Spain, 18-21 July, 2011, ICE-B is part of ICETE - The International Joint Conference on e-Business and Telecommunications. pages 81-90, SciTePress, 2011.

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