The critical success factors for customer relationship management implementation: a systematic literature review

Meyliana, Achmad Nizar Hidayanto, Eko K. Budiardjo. The critical success factors for customer relationship management implementation: a systematic literature review. IJBIS, 23(2):131-174, 2016. [doi]

Authors

Meyliana

This author has not been identified. Look up 'Meyliana' in Google

Achmad Nizar Hidayanto

This author has not been identified. Look up 'Achmad Nizar Hidayanto' in Google

Eko K. Budiardjo

This author has not been identified. Look up 'Eko K. Budiardjo' in Google